AGM - SME - IP/MPLS
PuneFull-time10–18 yrsPosted 4 days ago
Leadership teaching role at Vodafone Idea in Pune. Needs 10+ years and a B.Tech or B.E..
About the role
Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update Manage, troubleshoot & restore faults across multi vendor multi technology IP networks Able to understand the overlying services Voice, Data and other services and their architecture
What you'll do
- Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution
- Ensure timely management escalations for all P1/Special incidents as per process and regular update
- Manage, troubleshoot & restore faults across multi vendor multi technology IP networks
What you need
- ITIL
- ISO 27001
- CCNP
- Routing and switching
- Telecom
- Communication