Manager-Collection & Retention Field Exe
MohaliFull-timeMid levelPosted 3 weeks ago
Mid-level sales role at Vodafone Idea in Mohali. Needs an MBA.
About the role
The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets. Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW. Do regular field visit with/without field agent for audit/recovery purpose
What you'll do
- Field Executive – Retentions & Collections
- Drive assigned Retention & collection agencies for delivery of KPIs
- Ensure SLA delivery with complete adherence to Code of Conduct
- Develop and plan infrastructure at agency as per allocation and forecast
- Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio
What you need
- Customer service
- Collections
- Negotiation
- Telecom
- Communication