Manager -Collection & Retention Field
GuwahatiFull-timeMid levelPosted 4 weeks ago
Mid-level sales role at Vodafone Idea in Guwahati. Needs a degree.
About the role
The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets. Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW. Do regular field visit with/without field agent for audit/recovery purpose
What you'll do
- Field Executive – Retentions & Collections
- Drive assigned Retention & collection agencies for delivery of KPIs
- Ensure SLA delivery with complete adherence to Code of Conduct
- Develop and plan infrastructure at agency as per allocation and forecast
- Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio
What you need
- MS Office
- Customer service
- Communication
- Collections
- Negotiation
- Telecom