Manager-Regional Account Service Manager
KarnalFull-timeMid levelPosted 4 weeks ago
Mid-level sales role at Vodafone Idea in Karnal. Needs an MBA.
About the role
Regional Service & Collection Lead handling RASM team Field service management via formal service reviews, engagement programs/ FGDs, service desks/ camps etc to cater to the customer’s evolving service needs. Revenue enhancement via customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn.
What you'll do
- Implement a plan to improve customer experience based on VOC, C-Sat scores etc
- Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands
- Support service development plans in conjunction with the account team
- Drive automation & digital agenda with customers to reduce cost to serve
- Drive customer first agenda - RNPS & CSAT
What you need
- Cross-selling
- Negotiation
- Upselling
- Telecom
- IoT
- Communication