Manager_Oracle Siebel CRM
PuneFull-time7–10 yrsPosted over a month ago
Senior DevOps and cloud role at Vodafone (VOIS) in Pune. Needs 7–10 years.
About the role
We are seeking an experienced Siebel CRM application operations professional to manage the day-to-day operational health and technical support of Oracle Siebel CRM and associated platforms from SP Infocity, Pune . This hands-on role focuses on service stability, SLA adherence, major incident and problem resolution, proactive monitoring, technical troubleshooting, automation, operational governance and continual service improvement.
What you'll do
- Application support and technical operations
- Manage day-to-day support and operational health of Oracle Siebel CRM services
- Act as the technical escalation point for complex incidents, service degradation and cross-system issues
- Coordinate P1/P2 incident triage, technical analysis, service restoration and timely stakeholder communication
- Perform detailed troubleshooting using Siebel logs, workflow and component analysis, Oracle SQL, Unix/Linux utilities and monitoring data
What you need
- CRM
- Linux
- Kubernetes
- CI/CD
- Shell scripting
- Splunk
Good to have
- Grafana
- Telecom
- Oracle Database
- Root cause analysis
- ITIL
- Incident response