Manager -Telecom Billing Operations Lead - PuneVOIS
PuneFull-time7–13 yrsPosted over a month ago
Senior electrical and electronics role at Vodafone (VOIS) in Pune. Needs 7+ years.
About the role
We are seeking an experienced Telecom Billing Operations professional to provide hands-on Level 2 Application Operations leadership across telecom billing platforms. This role is responsible for ensuring the successful execution of bill runs, invoice processing, call/CDR processing, reconciliation activities, discrepancy management, incident restoration, operational governance, automation and continual service improvement.
What you'll do
- Billing Operations & Bill Run Processing
- Own the day-to-day operational health and technical support of billing processes within the assigned service scope
- Execute and monitor pre-bill checks, bill preparation, bill production, bill generation, customer notifications and billing cycle closure activities
- Troubleshoot bill run failures, rejected accounts, long-running jobs, scheduler issues, database constraints and billing exceptions
- Conduct post-bill validations, billed-account verification, reconciliation checks and exception management to support accurate cycle completion
What you need
- Telecom
- Billing
- Troubleshooting
- Reconciliation
- Root cause analysis
- CRM
Good to have
- LLMs
- Shell scripting
- SQL
- ITIL
- Linux
- Oracle Database