Senoir Manager_CCS Operations Authority - Pune
PuneFull-time10–15 yrsPosted 2 months ago
Leadership operations role at Vodafone (VOIS) in Pune. Needs 10–15 years.
About the role
We are seeking a CCS Operations Authority to own operational decision-making for CCS production services, ensuring service stability, governance, risk control, operational readiness and strong service performance across organization retained teams, managed service partners and delivery organisations.
What you'll do
- Lead operational governance forums and service review meetings
- Provide operational leadership during P1/P2 major incidents, including recovery actions, timelines and communications
- Review high-risk production changes and approve operational readiness for releases
- Define readiness criteria for monitoring, alerting, runbooks, support procedures and knowledge articles
- Monitor SLA, KPI, MTTR, recurring incidents, availability, reliability and operational trends
What you need
- Operational risk
- ITIL
- Root cause analysis
Good to have
- CRM
- JIRA
- Telecom
- ServiceNow
- Splunk
- Grafana