Business Intelligence Analyst
HyderabadFull-time1.5–5 yrsPosted over a month ago
Mid-level data analytics role at VXI in Hyderabad. Needs 1.5+ years and a degree.
About the role
It's fun to work in a company where people truly BELIEVE in what they are doing!
What you'll do
- Design, develop, and maintain MIS reports and real-time dashboards for contact center operations
- Track and analyze key KPIs such as CSAT, NPS, FCR, Transactional QA, and Q4 (Bottom Quartile) performance
- Should be able to generate WBR, MBR and QBR decks as per process owner’s requirements
- Identify performance gaps and trends in customer interactions, agent productivity, and service outcomes
- Provide actionable insights to improve customer retention, reduce repeat contacts, and enhance service quality
What you need
- Dashboarding
- MIS reporting
- Root cause analysis