IND HYD - WFM SP2 - 08.14.26
HyderabadFull-time1–3 yrsPosted over a month ago
Junior operations role at VXI in Hyderabad. Needs 1–3 years.
About the role
The Workforce Management Scheduler is responsible for creating, maintaining, and optimizing staff schedules to ensure service level targets are met while balancing operational requirements and employee work rules. This role partners closely with Operations, Real-Time Analysts, and Planning teams to support daily and long-term staffing needs.
What you'll do
- Develop, publish, and maintain work schedules aligned with forecasted workload, staffing plans, and contractual requirements
- Create and manage shift patterns, lunch and break placements, overtime, voluntary time off (VTO), and leave schedules
- Ensure schedules comply with labor laws, company policies, and client-specific rules
- Monitor schedule adherence drivers and proactively adjust schedules based on attrition, shrinkage, and business changes
- Process schedule change requests, swaps, and exceptions in coordination with Operations
What you need
- Excel
- Coordination
- Process improvement
- Labour law
- Data analysis
- PowerPoint