IT Support Technician
HyderabadFull-time2–5 yrsPosted over a month ago
Mid-level IT support role at VXI in Hyderabad. Needs 2+ years.
About the role
Achieve a high closure rate for first-level support by leveraging a diverse set of remote software tools to troubleshoot and resolve technical issues. Document all resolutions and escalations meticulously within our internal ticketing system to ensure a comprehensive and organized record of IT support activities.
What you'll do
- Contribute to the development of new standard operating procedures as we acquire new technologies, with a focus on meticulous task documentation
- Process Enhancement: Improve existing processes by evaluating objectives, reviewing proposed changes, and making recommendations to enhance efficiency and effectiveness
What you need
- Active Directory
- Hardware
- Windows
- Ticketing tools
- VMware
- Troubleshooting
Good to have
- Intune
- SOP writing