Supervisor

About the role

It's fun to work in a company where people truly BELIEVE in what they are doing! Tracks and documents employee time (punctuality, attendance, ACD minutes, and uptraining) Reviews agent performance results daily to ensure all goals are met or exceeded Analyzes and trends agent KPI/Sales performance Identifies performance gaps and prepare action plans for effective coaching and

What you'll do

• Be hands-on and demonstrates a desire to help Global Agents by building effective
• Working relationships, driving individual responsibility, and accountability, and
• Contributing to the site’s successful performance
• Navigation and Product information research etc)
• Reviews and distributes procedure changes/updates in a timely manner. Ensures agents

What you need

• Upselling
• Valuation
• Sales