Technical Support Executive
IndoreFull-time1–2 yrsPosted 3 months ago
Junior IT support role at Walkover Web Solutions in Indore. Needs 1–2 years.
About the role
Technical Support Executive at Walkover Web Solutions. Working in the team of Technical Support Associates and performing well.
What you'll do
- Working in the team of Technical Support Associates and performing well
- Research and identify solutions to software and Saas Product queries
- Diagnose and troubleshoot technical issues, including account setup and network configuration and onboarding
- Ask customers targeted questions to quickly understand the root of the problem
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
What you need
- Troubleshooting