Consultant - Internal Service Desk

About the role

This role will be responsible for executing and troubleshooting tickets raised for all ad trafficking, display media and monitoring their delivery across ad exchanges, publishers and networks. Become a subject matter expert in workflows spanning a variety of in-house ad products in order to effectively advocate for operational excellence.

What you'll do

• Handle user tickets, troubleshoot, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Handles client queries and adhere to QA and SLA standards
• Should be able to work in result driven environment with data driven approach
• Liaison with external and internal stakeholders
• Responsible for all digital media campaigns management and coordination including campaign set up, creative trafficking, reporting & technical support

What you need

• Troubleshooting
• HTML
• CSS
• JavaScript

Good to have

• JIRA