Data Platforms Technical Support Manager
BengaluruFull-time10–18 yrsPosted 1 week ago
Leadership IT support role at Waters Corporation in Bengaluru. Needs 10+ years.
About the role
This role combines team leadership , operational excellence , and deep technical ownership of SAP Datasphere, Microsoft Azure Databricks Administration, Unity Catalog governance, , and Power BI. The ideal candidate has 10+ years of total experience with 5+ years in leadership or management roles, plus strong hands-on Datasphere & Databricks administration (clusters, governance, compute, Terraform, Unity Catalog).
What you'll do
- Team Leadership & Management
- Lead, coach, and mentor a global team of L2 Technical Support Engineers
- Manage 24/7 operations including shift schedules, staffing, and on-call rotations
- Implement and enforce SOPs for incident management, escalations, and troubleshooting
- Track KPIs/SLA compliance while driving continuous service improvement
What you need
- Networking
- ITIL
- ServiceNow
- SAP
- Power BI
- Azure
Good to have
- Databricks
- Terraform
- CI/CD
- IAM
- JIRA
- Unity