ACCOUNT DELIVERY HEAD (ADH) L2
BengaluruFull-time10–18 yrsPosted 1 week ago
Leadership software engineering role at Wipro in Bengaluru. Needs 10+ years.
About the role
The ADH is accountable for delivery excellence, revenue and margin growth, customer satisfaction, AI-led transformation, governance, risk management, talent development, and continuous innovation to create sustainable competitive advantage and long-term client success for the account.
What you'll do
- Customer Success & Delivery Excellence
- Lead end-to-end delivery ensuring achievement of business outcomes, contractual commitments, SLAs, delivery milestones, and quality standards
- Build trusted customer relationships, manage governance, risks, escalations, and stakeholder expectations
- Enhance delivery predictability, operational rigor, and customer experience through effective execution and outcome-focused delivery management
- Business Growth & Commercial Performance
What you need
- Customer success
- LLMs
- Talent management