Cisco
BengaluruFull-time5–8 yrsPosted 1 week ago
Senior customer support role at Wipro in Bengaluru. Needs 5–8 years.
About the role
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
What you'll do
- Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams
What you need
- Escalation handling
- Root cause analysis
- SOP writing
- Communication