CXone & IVA Implementation NICE Cxone
HyderabadFull-time5–9 yrsPosted 1 week ago
Senior software engineering role at Wipro in Hyderabad. Needs 5+ years.
About the role
WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
What you'll do
- CXone & IVA Implementation
- Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions
- Configure IVR, ACD, and routing strategies tailored to business needs
- Develop and maintain omnichannel experiences (voice, chat, email, SMS)
- Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors
What you need
- REST APIs
- Salesforce
- Business analysis