DEVELOPER L3(CONTRACT)
HyderabadContract5–9 yrsPosted 1 week ago
Senior software engineering contract role at Wipro in Hyderabad. Needs 5+ years.
About the role
The purpose of this role is to develop and test software modules based on client requirements and prepare project documentation while coordinating with cross-functional teams to ensure quality delivery. Gathering of requirements-Assist in conducting workshops and discussions with client stakeholders to gather business process requirements.
What you'll do
- Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions
- Configure IVR, ACD, and routing strategies tailored to business needs
- Develop and maintain omnichannel experiences (voice, chat, email, SMS)
- Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors
- Collaborate with IT and business teams to ensure secure and scalable integrations
What you need
- REST APIs
- Salesforce
- Business analysis