PROBLEM ANALYST L1
HyderabadFull-time5–8 yrsPosted 1 week ago
Senior analyst role at Wipro in Hyderabad. Needs 5–8 years.
About the role
WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
What you'll do
- Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts
- Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities
- Ensures that the individual activities of the process are carried out with regards to agreed service quality levels
- Ensures Problem Analysts are adhering to the Problem Management Process
- Provides status updates on problems and known errors
What you need
- Project management
- Root cause analysis
- ITIL