IT Service Analyst II - IT - Admin - BLR
BengaluruFull-time3–5 yrsPosted 1 week ago
Mid-level IT support role at WithumSmithBrown India in Bengaluru. Needs 3–5 years and a B.Tech or B.E..
About the role
Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management and operational needs.
What you'll do
- Daily monitor the incident management system (ITSM) to ensure tickets are distributed and addressed in a timely manner
- Timely acknowledgement of support requests
- Document, track, and resolve issues within published service level agreements
- Document and track hardware distribution via firm asset management software (ITAM)
- Effectively communicate support efforts and resolutions
What you need
- Hardware
- Networking
- Office 365
- ITIL
- Windows
- Troubleshooting
Good to have
- Azure