Service Design Lead

About the role

We are looking for a driven Service Design Lead who thrives on solving complex challenges. You are a strategic thinker—always on the lookout for interesting insights to bring the work and thinking to the next level, and you take a holistic approach and inspire those around you to look at end-to-end human experience beyond simply a product being created.

What you'll do

• Lead on a global adoption programme for a large, complex client, including running workshops for senior stakeholders to create a holistic understanding and roadmap…
• Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA
• Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements
• Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform…
• Help teams to manage and visualise outcomes, prioritise work and adhere to agreed project priorities and scope