Customer Success Associate
BengaluruFull-time1–3 yrs2.8 Cr a yearPosted 4 weeks ago
Junior customer support role at Workindia in Bengaluru. Needs 1–3 years and a degree. Pays ₹280 LPA.
About the role
Customer Success Associate at Workindia. Handle inbound and outbound customer calls, emails, and chats professionally.
What you'll do
- Handle inbound and outbound customer calls, emails, and chats professionally
- Address customer queries, complaints, and issues in a timely and effective manner
- Resolve customer concerns by coordinating with internal teams when necessary
- Maintain a high level of customer satisfaction by providing excellent service
- Keep records of customer interactions, feedback, and resolutions for process improvement
What you need
- Customer success
- Customer service
- Problem solving
Good to have
- CRM