EUS Market Manager, India
MumbaiFull-timeMid levelPosted open since feb 2026
Mid-level IT support role at WPP in Mumbai. Needs a B.Tech, B.E. or B.Sc.
About the role
We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the India market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements.
What you'll do
- Leadership & Line Management of Engineer Resources
- Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands
- Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations
- Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence
- Champion process standardization, implementing ITIL and service management best practices for consistent execution
What you need
- Active Directory
- ITIL
- Intune
- Hardware
- Incident response
- IAM
Good to have
- Vulnerability assessment
- SIEM