O365 Service & Process Manager
ChennaiFull-timeMid levelPosted over a month ago
Mid-level operations role at WPP in Chennai.
About the role
Own the service-management processes and quality for the M365 estate, ensuring consistent, well-governed operations and continuous improvement across the Kyndryl-delivered service.
What you'll do
- Define and maintain M365 service-management processes and standards
- Govern Kyndryl process adherence, SLAs and service quality
- Own service reporting, reviews and continuous improvement
- Drive problem management and root-cause elimination
- Support audits, compliance and governance
What you need
- Office 365
- Reporting
- Coordination
- ITIL
- Data analysis
- Process improvement