Service Management Platform Transformation Lead

About the role

This role will own the platform that underpins service management across Technology Operations and the wider Enterprise Technology team along with Finance, HR, and other corporate functions, making it a strategically important platform.

What you'll do

• Remove legacy complexity, duplication, fragmented processes and technical debt while establishing a single, coherent global operating model for service management
• Design and deliver an AI-enabled service model incorporating virtual agents, conversational interfaces, automation-first workflows, self-service
• Define and implement a new governance model, including global standards, controls, design principles, ownership structures
• Lead delivery in partnership with Kyndryl as the operational delivery partner and the Service Management Platform vendor as the platform expertise and best-practice…
• Coordinate internal Enterprise Technology teams, delivery partners, platform specialists and senior stakeholders

What you need

• Stakeholder management
• ITIL