Pension Administrator - (Evening Shift)

About the role

This role sits within the Retirement Business Unit and focuses on providing high‑quality administration support for Defined Benefit (DB) pension schemes — primarily for North America/Canada . The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

What you'll do

• Ensure individual chargeable hours targets are met in line with business expectations
• Monitor personal workload and delivery time to ensure efficient utilization of billable time
• Support administrative processes linked to client billing and operational tracking
• Deliver high‑quality pension administration services for defined benefit pension schemes, ensuring accuracy, consistency, and timeliness
• Respond to member and client queries using approved procedures, standard templates, and service frameworks

What you need

• Internal controls