Senior Digital Success Associate

About the role

To empower businesses to maximize company performance by transforming sales through their AI-powered Intelligent Revenue Platform, focusing on aligned incentive compensation, data-driven insights, and seamless revenue management for finance, sales, and revenue teams.

What you'll do

• Drive Scaled Customer Engagement: Manage a high-volume account portfolio using digital automation, targeted email outreach, and direct calls to accelerate onboarding
• Proactively Manage Account Health: Analyze usage data and key engagement signals to spot churn risks early, identify expansion opportunities
• Execute Multi-Touch Workflows: Leverage tools like Gainsight and Salesforce to execute structured communication campaigns
• Cross-Functional Collaboration: Work closely with Product Management, Engineering, and Support teams to escalate systemic issues

What you need

• Customer success
• Escalation handling
• Sales
• Salesforce
• Portfolio management
• Performance management

Good to have

• Cross-selling