Technical Architect
PuneFull-timeSenior levelPosted 3 months ago
Senior software engineering role at Xoriant in Pune.
About the role
Technical Architect at Xoriant. And.
What you'll do
- Recommendations for improvement based on a thorough review of business requirements, experience, and best practices
- Customization of the Zendesk interface to create user-friendly customer service processes that aid in a faster resolution, including workflow configuration
- Creation of custom ticket fields and forms
- Automation of business rules and processes in order to reduce manual input and errors, allowing agents to focus on value-add activities
- Agent training that includes a live Q&A session, empowering agents to manage customer requests more efficiently
What you need
- REST APIs
- Java
- Zendesk