Sr Analyst, Human Resources
GurugramFull-time8–12 yrsPosted 2 months ago
Leadership HR role at Yum! in Gurugram. Needs 8–12 years.
About the role
This role ensures smooth resolution of employee queries, upholds service quality standards, and drives operational excellence through continuous improvement. Partnering with P&C Business Partners, Centers of Expertise (COEs), and global stakeholders, the Lead delivers scalable HR solutions while fostering a positive and consistent employee experience.
What you'll do
- Team Leadership & Supervision
- Lead and manage a team of P&C Coordinators to ensure effective HR service delivery
- Distribute workload, set priorities, and monitor performance against SLAs and quality standards
- Foster a collaborative, high-performing, and motivated team culture
- HR Operations & Service Delivery
What you need
- HR operations
- HRMS
- ServiceNow
- Ticketing tools
- SOP writing
Good to have
- Workday
- SuccessFactors