Senior Application Support Engineer – India (Remote)

About the role

This role anchors our India coverage, working alongside an existing junior analyst in India and a US-based team of a Lead ASE and a Mid Analyst. India is a significant and growing part of our banking client base — this role owns that coverage with full accountability. You will handle complex investigations, mentor the junior analyst in India, and be the senior technical presence during IST hours.

What you'll do

• Incident investigation & triage
• Lead investigation of complex, multi-service incidents during IST hours — from first signal through to root cause, with full documentation throughout
• Use GCP Cloud Logging and Cloud Monitoring to trace failures across microservice boundaries using correlation IDs and structured log analysis
• Write MySQL queries against production read replicas to investigate transaction status, card and account data, settlement records, and reconciliation discrepancies
• Handle tier-1 and tier-2 tickets independently; escalate to the Lead (US) with a structured, well-evidenced handoff when needed

What you need

• GCP
• SQL
• Microservices
• REST APIs
• Splunk
• Datadog

Good to have

• VBA
• Shell scripting
• Zendesk
• Python
• Reconciliation
• Bash