Senior Manager - Product Management (AI Workflows)

About the role

We are seeking an experienced Senior Manager to own and drive the product strategy for HyperConnect , Zenoti's intelligent customer engagement platform. HyperConnect is a cornerstone of our AI Workforce suite, leveraging large language models and conversational AI to revolutionize how wellness businesses engage with their customers across every channel.

What you'll do

• Partner with AI/ML engineering teams to translate LLM capabilities into customer-facing features that solve real business problems for wellness industry operators
• Gather requirements from existing and potential customers, write functional requirements documents, and build agile product backlogs for AI-powered engagement features
• Work closely with data science teams to define conversational AI behaviors, prompt engineering strategies, and model fine-tuning requirements
• Drive cross-functional collaboration with engineering, design, sales, and customer success to deliver exceptional AI products that drive measurable business outcomes
• Define success metrics and KPIs for HyperConnect performance, including engagement rates, revenue recovery, customer retention, and satisfaction scores

What you need

• LLMs
• Machine learning
• Product strategy
• Prompt engineering
• Agile
• Customer success

Good to have

• NLP