AI Operations Analyst
RemoteFull-time2–4 yrsPosted over a month ago
Mid-level operations role at Zimmer Biomet. Needs 2–4 years and a B.Tech, B.E. or B.Sc. Remote.
About the role
The AI Operations Analyst keeps that platform running day to day: getting the right people access to the right AI tools, keeping consumption and spend visible and under control, and helping employees actually use what they have been given. This is a hands-on operational role at the centre of a fast-moving programme.
What you'll do
- Access and Licensing Operations
- Own the intake, triage, and fulfilment of access requests for enterprise AI tooling, including GitHub Copilot, the internal AI portal, and other approved AI services
- Work the AI tooling approval queue in ServiceNow, validating entitlement and business justification, escalating exceptions, and meeting agreed service levels
- Provision and maintain user access through Microsoft Entra ID security groups and vendor administration consoles, keeping membership accurate as people join, move
- Run the joiner, mover, and leaver process for AI tooling, including timely deprovisioning and the reclamation of unused or dormant licences
What you need
- Reporting
- SQL
- Azure
- ServiceNow
- Power BI
- Python
Good to have
- IAM
- Office 365
- ITIL
- PowerShell
- Git
- Internal audit