Manager, Title Review
RemoteFull-time5–9 yrsPosted 2 weeks ago
Senior customer support role at ZIND Zillow. Needs 5+ years. Remote.
About the role
The Title team supports Zillow Home Loans customers by ensuring title services are ordered, received, reviewed, and advanced accurately throughout the mortgage lifecycle. The team partners with title and escrow companies, processors, underwriters, closing teams, and other stakeholders to enable clear, insurable title and timely loan progression.
What you'll do
- Lead the Title Review teams, driving quality, turnaround time, and a consistent borrower and partner experience
- Lead, coach, and develop Title Review Specialists; establish clear expectations, provide regular feedback, and support career growth
- Monitor team performance through production, aging, quality, defect, rework, and SLA metrics; use insights to improve individual and team outcomes
- Partner with Processing, Underwriting, Closing, Funding, and Post-Closing to clarify title conditions, resolve file-level issues, and maintain smooth handoffs
- Ensure team compliance with ZHL policies, investor and insurer requirements, applicable regulations, and borrower-data privacy standards
What you need
- Underwriting
- Sales
- Communication
- Escalation handling
- Data privacy