Network Operations Engineer - L2
IndiaFull-time5–6 yrsPosted 5 months ago
Mid-level IT support role at Zones. Needs 5–6 years and a B.Tech or B.E..
About the role
We are seeking a Network Operations Engineer (L2 – SD-WAN) to support and optimize enterprise WAN environments. In this role, you will handle escalated incidents from L1 teams, troubleshoot SD-WAN and network-related issues, and ensure high availability and performance across multi-site environments.
What you'll do
- Handle escalated incidents from L1 support related to SD-WAN environments (Meraki, Aruba, CATO)
- Troubleshoot connectivity issues including underlay/overlay, VPN tunnels (IPSec, GRE), and SD-WAN fabrics
- Perform root cause analysis (RCA) for recurring incidents and drive permanent fixes
- Monitor SD-WAN infrastructure using tools such as SolarWinds, PRTG, Nagios, and ThousandEyes
- Analyze alerts, correlate events, and identify service-impacting issues proactively
What you need
- Troubleshooting
- Firewalls
- Routing and switching
- VMware
- TCP/IP
- Ticketing tools
Good to have
- CCNA
- CCNP
- ServiceNow
- Root cause analysis
- Network security
- SOP writing