Customer Support Associate I
Bengaluru, MohaliFull-timeHybrid2–5 yrsPosted 2 days ago
Mid-level customer support role at Zscaler in Bengaluru and Mohali. Needs 2+ years. Hybrid.
About the role
ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.
What you'll do
- This is a Hybrid role, reporting to the Senior Manager, Customer Services in the Customer Success Organization department
- As a vital member of the support organization, you will drive the seamless activation of products and services, ensuring technical accuracy through detailed URL analysis
- Serve as a critical point of contact for our customers, navigating technical migrations and service deliveries with precision and empathy to ensure an elite user…
- What you’ll do (Role Expectations)
- Execute essential tasks related to the activation of products, features, and services for a global customer base
What you need
- Customer service
- Customer success
- Customer handling
- Lean
- Problem solving
Good to have
- TCP/IP
- CCNA