Designated Support Engineer III
BengaluruFull-timeHybrid5–9 yrsPosted over a month ago
Senior IT support role at Zscaler in Bengaluru. Needs 5+ years. Hybrid.
About the role
ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.
What you'll do
- Function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II…
- What you’ll do (Role Expectations)
- Provide second line phone/email consultation to independently debug complex security/network problems
- Interface with Engineering and assist the customer with testing or troubleshooting
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
What you need
- Troubleshooting
- Firewalls
- Networking
Good to have
- AWS
- Azure