Senior Manager, Business Intelligence

About the role

ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

What you'll do

• In this role, you will lead an ambitious enterprise AI program operating with the rigor of a core product, own critical portfolios end-to-end
• What You'll Do (Role Expectations)
• Own a portfolio of enterprise AI products, programs, and operating-model workstreams end to end, establishing roadmaps, KPIs, and measured business ROI
• Manage ranked intake and product roadmaps for enterprise AI platforms—including AI assistants, collaboration tools, MCP connectors, and autonomous agent frameworks
• Design and execute cross-functional engagement models, operating rhythms, RACIs, and standard operating procedures to streamline the path from idea to production

What you need

• LLMs
• SOP writing
• Prompt engineering
• Machine learning
• Customer success

Good to have

• Go-to-market