Customer Support Administrator
BengaluruFull-timeFresherPosted open since feb 2017
Entry-level customer support role at Aarna HR Solutions in Bengaluru. Open to freshers with a B.Tech, B.E. or BBA.
About the role
An entry-level position that provides technical support for CES’s customers globally via its Customer Support Portal. This back-office system uses a workflow manager that guides the processor/resolver through the required manual steps to close the ticket.
What you'll do
- Review, clarify, and process CSP tickets submitted by CES’s external and internal customers
- Check technical integrity of Test Results and other related information
- Escalate tickets when necessary to the appropriate resolver following CES’s tiered response structure
- Inform CES sales and operations management as to customer issues
- Manage training requests for CES’s course catalog and business partner applications from prospective installers
What you need
- Customer service
- Sales
Good to have
- MS Office
- PowerPoint