Senior Developer, NICE CXone Contact Center
IndiaFull-time6–11 yrsPosted over a month ago
Senior software engineering role at Accendra. Needs 6+ years.
About the role
This is a Senior Developer role working with cross-functional teams and business teams to support and implement agency contact center solutions. Dialer campaigns with integrations to enterprise systems (CRM, Data Platform, etc)
What you'll do
- Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements
- Build call flow designs that interact with backend systems using application program interfaces (API)
- Design and migrate existing IVR dialer campaigns from AcuCall platform to NICE CXone platform
- Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions
- Works with the Architecture team to design, develop, and deploy APIs, consume APIs
What you need
- Java
- JavaScript
- Python
- C#
- C++
- CRM
Good to have
- Salesforce