Technology Support Engineer
BengaluruFull-time7.5–14 yrsPosted today
Senior IT support role at Accenture in Bengaluru. Needs 7.5+ years and a degree.
About the role
Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
What you'll do
- Act as a lead observability architect and SME across multiple teams or accounts
- Own observability strategy, standards, and onboarding patterns
- Drive cross application and platform level observability design
- Own and govern integration of Dynatrace with ITSM tools to enable automated incident creation and enrichment
- Drive production stability and resilience initiatives by leveraging observability insights, trend analysis, and post incident learnings
What you need
- Troubleshooting
- Instrumentation
- Root cause analysis
- LLMs
Good to have
- Splunk
- Datadog