Technology Support Engineer
HyderabadFull-time3–6 yrsPosted today
Mid-level IT support role at Accenture in Hyderabad. Needs 3+ years and a degree.
About the role
Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
What you'll do
- Expected to perform independently and become an SME
- Required active participation/contribution in team discussions
- Contribute in providing solutions to work related problems
- Assist in documenting and updating technical knowledge base articles to enhance team efficiency
- Support junior team members by sharing expertise and providing guidance on complex issues
What you need
- Troubleshooting
Good to have
- Splunk
- Datadog