Assistant Manager - Customer Services
Navi MumbaiFull-time3–4 yrsPosted 3 months ago
Mid-level customer support role at Adani Group in Navi Mumbai. Needs 3–4 years and a BBA.
About the role
Respond promptly and professionally to customer inquiries regarding cargo status, shipping schedules, and service offerings, ensuring a positive customer experience. Log, track, and follow up on customer service requests using CRM systems, ensuring all inquiries are resolved in a timely and accurate manner.
What you'll do
- Respond promptly and professionally to customer inquiries regarding cargo status, shipping schedules, and service offerings, ensuring a positive customer experience
- Act as a liaison between customers and internal departments (such as operations, logistics, and billing) to coordinate and relay information efficiently
- Provide real-time updates to customers on the status of their shipments, anticipated delays, or schedule changes
- Maintain accurate and up-to-date records of customer interactions, service requests, and resolutions in the CRM system
- Assist customers with queries related to port regulations, compliance requirements, and necessary documentation for cargo handling
What you need
- Customer service
- CRM
- Complaint handling