SBU Head - CRM (Customer Experience & Post-sales)
MumbaiFull-time5–9 yrsPosted over a month ago
Senior customer support role at Adani Group in Mumbai. Needs 5+ years and an MBA or BBA.
About the role
The Lead - Cluster CRM is responsible for managing all post-sales customer interactions and ensuring a seamless customer experience for assigned sites. This role oversees end-to-end customer relationship management, including sales documentation, collections, and issue resolution, from the booking stage through to customer handover.
What you need
- CRM
- Sales
- Customer service
- Escalation handling
- SOP writing
- Facility management
Good to have
- Branding