Lead - GRT

About the role

Managing the Grievance Redressal framework of the NBFC and ensure they run efficiently and smoothly To provide interpretation of Regulatory guidelines around the themes of Consumer Protection, Grievance Redressal, Fair Business Practices, Customer Service and other circulars having a bearing on complaints in to implementation of BAU workflow

What you'll do

• Ensuring the NBFC is compliant with regulatory &internal guidelines on overall scope of Services
• Ensuring new regulations are implemented across services
• Work closely on escalated complaints from regulator to determine the efficacy of processes and controls
• Translate all new/updated Services related regulations into actionable items
• Ensure that all teams have implemented the guidelines in line with internal compliance standards based on regulatory requirements

What you need

• Employee relations
• Escalation handling
• Team management
• Reporting
• Compliance
• Complaint handling