Team Member - Grievance

About the role

Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters) The purpose of the role is to ensure timely and accurate customer resolution & responses to queries are provided which are received through emails & calls ensuring internal & external compliance in order to enhance customer satisfaction.

What you'll do

• Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key…
• Key Result Areas ( Max 1325 Characters)
• Supporting Actions (Max 1325 Characters)
• End to end grievance management
• Handle all grievance to ensure a clear understanding in order to minimize any potential dissatisfaction, complaints and retention

What you need

• Cross-selling
• Reporting
• Customer service
• Compliance
• Root cause analysis
• SOP writing

Good to have

• Voice process