L3 Support Engineer
HyderabadFull-time5–8 yrsPosted 1 week ago
Senior IT support role at Algoleap in Hyderabad. Needs 5–8 years.
About the role
We are seeking an experienced L3 Support Engineer to provide BAU support for Portfolio Services applications built on the Salesforce platform. The candidate will act as a bridge between business stakeholders and technical teams, ensuring smooth operations, issue resolution, and continuous improvement of business processes. The ideal candidate should possess strong
What you'll do
- Production Support & Incident Management
- L3 production support for Portfolio Services applications and Salesforce
- Troubleshoot, and resolve complex production issues within SLA timelines
- Root cause analysis and implement preventive measures
- With cross-functional teams during incident resolution and deployments
What you need
- ITIL
- Troubleshooting
- Salesforce
- AWS
- Bug tracking
- Portfolio management
Good to have
- IAM
- Root cause analysis