Sr. Technical Support Engineer
IndoreFull-time5–8 yrsPosted 1 week ago
Senior IT support role at Aligned Automation Services in Indore. Needs 5–8 years.
About the role
responsible for managing day-to-day operations of the entire technical support team — both L1 and L2 engineers — ensuring efficient ticket processing, servers, storage, client, and consumer systems. The role combines strong operational and people management with a focus on roster planning, capacity compliance, and serves as the primary escalation point before issues reach
What you'll do
- Manage and monitor the
- And resolution within defined SLAs
- Creation and coordination for field service engineers and replacement parts
- Handovers with clear documentation of pending items, escalations, and
- Priorities between morning, afternoon, and night shifts
What you need
- Hardware
- ServiceNow
- PowerPoint
- Windows
- SOP writing
- Performance management
Good to have
- ITIL