Technical Support Engineer
IndoreFull-timeFresherPosted 2 months ago
Entry-level IT support role at Aligned Automation Services in Indore. Open to freshers with a B.Sc, diploma or B.Tech.
About the role
Technical Support Engineer is responsible for processing support tickets, creating dispatches, and responding to customer emails across enterprise-level servers, storage, client, and consumer systems. The role involves independently troubleshooting and diagnosing hardware issues, with support from senior team members available for complex cases.
What you'll do
- Process and manage incoming support tickets, ensuring accurate categorization, prioritization, and timely resolution
- Create and coordinate dispatches for field service engineers and replacement parts to customer sites
- Respond to customer emails with clear, professional troubleshooting guidance and status updates
- Accurately document all support cases, actions taken, and resolutions following standard operating procedures
- Learn to troubleshoot and diagnose hardware issues on enterprise servers, storage, and client systems
What you need
- Hardware
- Windows
- Linux
- Networking
- MS Office
- Troubleshooting
Good to have
- ITIL
- ServiceNow
- PowerPoint
- SOP writing