Systems Support Engineer
RemoteFull-time3–4 yrsPosted 1 week ago
Mid-level IT support role at Altera Digital Health (India). Needs 3–4 years and a B.Sc, B.Tech or B.E.. Remote.
About the role
We are seeking an enthusiastic Associate System Engineer from within our team to join our operations and client services function. This is a great opportunity to grow your technical foundation, work closely with clients, and contribute to a high-performing 24×7 support team.
What you'll do
- Support a 24×7 operational environment across rotational shifts, ensuring consistent service delivery
- Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents
- Conduct recording reviews to assess user experience and gauge service impact
- Collect application logs and escalate cases to the Development team with clear context
- Deliver a premium client experience — tracking open issues, coordinating responses, and helping clients resolve problems efficiently
What you need
- Windows Server
- Networking
- ServiceNow
- SQL
- Azure
- .NET
Good to have
- ITIL
- Power BI