Compassionate Care Case Mgr, High Touch Support
RemoteContract2–5 yrsPosted 1 week ago
Mid-level mechanical and production contract role at Amazon. Needs 2+ years and a BBA or MBA. Remote.
About the role
As a Compassionate Care Case Manager, you will help employees and their loved ones navigate the processes, paperwork, and challenges involved with a loss or illness. High-level judgment is crucial in the time-critical nature of this role. Compassionate Care Case Manager must be highly attuned to how people are responding and focus on the details of each individual case.
What you'll do
- Help employees and their loved ones navigate the processes, paperwork, and challenges involved with a loss or illness
- Serve as an empathetic point of contact and provide holistic case management services to employees and their families in times of death, critical illness, crisis
- Troubleshoot issues and seek to remove barriers for an employee
- Respond to issues that may arise and ensure the right communication occurs with accurate details at the right time
- Identify and solve problems, sometimes with limited information
What you need
- MS Office
- Excel
- PowerPoint